Course curriculum
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1
NEW WAYS TO REDUCE CANCELLATIONS AND NO SHOWS
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2
CHALLENGE - HOW TO REDUCE CANCELLATIONS AND KEEP THE CANCELLATION RATE TO ABOUT 10%
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3
FUNDAMENTALS
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4
REACTIVE SCRIPTING
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5
PREVENTATIVE SCRIPTING
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6
FILL SLOTS (TASKS)
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Watch the replay Download the PEC script -
How it works -
Watch the replay Do this next Resource - What is cancellations really about? Resource - Cancellations Checklist (Week 1) Resource - Download the Cancellation Model slides Resource - Cancellation policy template -
Watch the replay Do this next Resource - Cancellations Checklist (Week 2) Resource - Cancellation script template/example -
Watch the replay Do this next Resource - Cancellations Checklist (Week 3) Resource - Example of cancellation scripts (reactive) What are people saying? When and why do people cancel? Resource - List of cancellation prevention tactics -
Watch the replay Which PREVENTION cancellation tactics are other clinics implementing? Resource - Ways to fill empty slots due to cancellations or no shows
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